Support Policy
At Divi Next, we provide 24/7 support to ensure your success, offering prompt assistance and efficient resolutions.
Support Channels
Live Chat:
Get instant help with our live chat, available around the clock. Our live chat can be accessed on any of our pages from the bottom right-hand corner.
Email:
You can also mail us for support inquiries at support@divinext.com. Whether you have questions, need guidance, or require troubleshooting, we’re here to help.
Support Ticket System
For more detailed inquiries, submit a support ticket through our system. We strive to respond quickly, to provide prompt and efficient resolutions.
Facebook Community
Join our active Facebook Community to connect with other Divi Next users. Get quick tips, share your experiences, and learn from the collective knowledge of our user base.
What We Cover:
- Product setup and installation guidance.
- Troubleshooting and resolving any issues you may encounter while using our products.
Response Times
- Live Chat: Immediate assistance.
- Support Tickets: Response within 24 hours.
- Community Forum: Varied response times, but usually within a few hours.
Before You Contact Us:
- Check Our Documentation: You may find the answers you’ve been looking for in our comprehensive product documentation.
- Browse the FAQ: Visit our FAQ section for quick answers to frequently asked questions.
Exclusions:
- Third-Party Integrations: While we strive to assist, issues related to third-party integrations may fall outside our support scope.
- Custom Development: Support for custom development requests is limited, but we can guide you on the best approach.